Terms and Conditions
By accessing or using the online gaming platform provided by Mad Casino, you confirm that you have read, understood, and agree to be legally bound by these Terms and Conditions. These rules establish the full agreement between you and the operator and govern every aspect of your use of the website, games, and related services available to players in Canada.
Introduction and Acceptance
These Terms and Conditions set out the rights and obligations that apply when you engage with our gaming services. By creating an account, making a deposit, or playing any games, you automatically accept these terms in their entirety. If you do not agree with any part of this document, you must not proceed with registration or use of the platform.
Eligibility and Account Registration
To open and maintain an account with us, you must be at least nineteen years of age or the legal age of majority in your province or territory of residence in Canada, whichever is higher. You must also be physically located within a jurisdiction where online gambling is permitted by law.
Only one account per person is allowed. All information provided during registration must be accurate, complete, and up to date. We reserve the right to request identity documents at any time to verify your age, identity, and place of residence. Failure to provide satisfactory verification may result in the suspension or permanent closure of your account.
Account Security
You are solely responsible for keeping your login credentials confidential. Any activity conducted under your account will be regarded as having been performed by you. Should you suspect that your password has been compromised, you must notify our customer support team immediately. We are not liable for any losses arising from the unauthorized use of your account when you have failed to maintain its security.
Deposits, Withdrawals and Financial Transactions
Funds may be deposited using the payment methods displayed on the cashier page. All deposits are processed instantly once confirmed by the chosen provider. Withdrawals are subject to successful completion of our verification procedures and are normally processed within a few business days, depending on the method selected.
Before any withdrawal can be approved, we may require additional documentation to comply with anti-money laundering and fraud-prevention standards. You may only withdraw funds that have been deposited and used in accordance with these terms. We do not charge fees for processing transactions, although your payment provider may apply its own charges.
Bonuses and Promotional Offers
From time to time we make bonus offers and promotional campaigns available to eligible players. Each offer carries its own set of rules, including wagering requirements, maximum bet limits while a bonus is active, eligible games, and expiry dates. These conditions are clearly stated on the promotion page and must be satisfied before any bonus funds or winnings derived from them can be withdrawn.
Attempting to abuse bonus offers through irregular betting patterns or by using multiple accounts will result in the immediate cancellation of the bonus and any associated winnings.
Game Rules and Fair Play
All games on the platform operate according to published theoretical return-to-player percentages and are regularly tested for fairness by independent auditors. You acknowledge that every game outcome is determined by a certified random number generator and that you have no ability to influence or predict results beyond the normal rules of each game.
Prohibited Activities
Certain conduct is strictly forbidden and may lead to immediate account termination and forfeiture of any remaining balance. This includes but is not limited to: creating more than one account, providing false registration details, colluding with other players, using automated software or scripts, and engaging in any form of fraudulent or criminal activity. We also prohibit access from jurisdictions where online gambling is illegal.
Responsible Gambling
We take player wellbeing seriously and provide tools to help you manage your gaming activity, including deposit limits, loss limits, session-time reminders, and self-exclusion options. If you believe you may be developing a gambling problem, we strongly encourage you to use these tools or contact professional support organizations available in Canada.
Limitation of Liability
To the maximum extent permitted by law, our total liability to you shall not exceed the amount you have deposited in your account during the preceding twelve months. We are not responsible for any indirect, consequential, or punitive losses, nor for any technical failures, interruptions, or errors beyond our reasonable control.
Changes to These Terms
We may update or modify these Terms and Conditions at any time. The revised version will be posted on this page with the effective date clearly indicated. Your continued use of the platform after any changes constitutes your acceptance of the updated terms. We recommend that you review this document periodically to stay informed.
Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of Curacao, without regard to conflict of law principles. Any disputes arising from these terms or your use of the services shall be resolved in accordance with the operator’s internal complaints procedure in the first instance. Where a dispute cannot be settled amicably, it will be submitted to the exclusive jurisdiction of the courts of Curacao.