Privacy Policy

Information We Collect

We gather information that helps us deliver, personalise, and continually improve the services we offer. This may include details you provide directly when creating an account, making a deposit, requesting a withdrawal, or contacting our support team.

Personal Information

Typical examples include your full name, date of birth, email address, residential address, telephone number, and payment information such as credit card or e-wallet details. We only collect what is reasonably necessary to verify your identity, process transactions, and meet regulatory responsibilities.

Usage and Technical Information

We automatically collect certain technical data when you visit our site or use our applications. This can include your IP address, browser type, device identifiers, pages visited, time spent on those pages, and general location information derived from your IP address. Such data helps us understand how our platform is used and how we can make it more responsive to player needs.

How We Use Your Information

Your information allows us to create and manage your account, process deposits and withdrawals, provide customer support, and ensure compliance with legal and licensing requirements. We also use it to communicate important updates, send promotional offers when you have opted in, and analyse trends that improve the overall experience on our platform.

From time to time we may combine information from different sources to better understand your preferences while always respecting the purposes for which the data was originally collected.

Sharing and Disclosure of Information

We do not sell your personal information to third parties. We may share it with carefully selected service providers who perform functions on our behalf, such as payment processors, identity verification partners, hosting providers, and marketing platforms that assist us in operating the site.

These partners are contractually obligated to maintain the confidentiality and security of the information we share with them and may only use it for the specific purposes we authorise. We may also disclose information when required by law, regulatory authorities, or to protect the rights, property, or safety of Mad Casino, our players, or the public.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to distinguish you from other users, remember your preferences, and make navigation smoother. These tools help us analyse site performance, detect fraudulent activity, and deliver content that matches your interests.

You can adjust your browser settings to refuse cookies, though doing so may limit certain features or prevent full access to all areas of the platform. We also work with trusted analytics partners whose tools provide aggregated insights rather than individual tracking when possible.

Data Security

We take reasonable and appropriate technical and organisational measures to protect the personal information we hold. This includes encryption of sensitive data, access controls, regular security reviews, and staff training on privacy responsibilities. While we strive to maintain the highest standards, no system can guarantee absolute security, and we encourage players to use strong, unique passwords and practise good online hygiene.

Your Rights and Choices

You have the ability to review, correct, or request deletion of the personal information we hold about you, subject to legal and regulatory obligations that may require us to retain certain records. You may also withdraw consent for marketing communications at any time by adjusting your account settings or contacting support.

To exercise these rights, simply reach out to our customer service team. We will respond to verified requests within a reasonable timeframe and in accordance with applicable Canadian privacy laws.

Retention of Information

We keep personal information only as long as necessary for the purposes outlined in this policy or as required by law. Once it is no longer needed, we securely delete or anonymise the data.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy from time to time so you remain informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact our support team through the live chat feature or email address listed on our website. We take every inquiry seriously and aim to respond promptly and helpfully.

This policy is effective as of January 2025 and represents our current practices for protecting player privacy at Mad Casino.